Kenoco Terms of Use

This English version is a translation of the original Japanese Terms of Use. The Japanese version is the governing version, except where mandatory law requires otherwise.

These Terms govern the Kenoco iOS application and related services (the “Service”) provided by Ruth Heath Garden K.K. (the “Company”). By using the Service, a user agrees to these Terms.

Article 1 — Application

These Terms govern the relationship between the Company and users. Posted guidelines, notices and other individual service conditions form part of these Terms. The Company handles user information under the separately published Privacy Policy. The Service is offered in countries or regions selected by the Company, and available features may differ by region. Apple’s Standard EULA also applies to the iOS app; mandatory Apple requirements prevail to the extent of a conflict.

Article 2 — Definitions

“User” means an individual who agrees to these Terms. “Recorded Person” means a person, child, family member, care recipient, pet or other subject recorded by a user. “User Data” includes text, photos, profiles, health-related records, settings and other data entered, stored, sent or shared. “Family Sharing” means sharing through Apple iCloud and CloudKit. “External AI Image Analysis” means sending a user-selected image and metadata through Company systems to an external AI service to generate objective observation notes or input suggestions. “Image Feature” means a numerical vector generated from an image on the device. “Contributed Feature Data” means image features and confirmed or corrected labels collected only after separate consent.

Article 3 — Formation and eligibility

A contract is formed when the user accepts these Terms or begins using the Service after reviewing them. No Company account is required, although Apple ID or iCloud may be required for some features. The Service is for persons aged 18 or older, including parents, guardians and authorized caregivers. Persons under 18 may not use the Service themselves. Users subject to legal assistance must complete any required consent procedure.

Article 4 — Environment and credentials

Users are responsible for maintaining a compatible device, OS, network, Apple ID, iCloud environment, passcode and other credentials. Biometric or other device authentication may be unavailable depending on device settings or device-provider specifications.

Article 5 — Fees and payment

Some features are free. Paid products may include the one-time Kenoco Plus purchase and, outside the EEA, consumable external-AI credits. Prices and conditions are shown in the Service or App Store. Apple processes payment, restoration and refunds. Consumable external-AI credits are not offered in the EEA; the conditions and handling of user information for EEA Kenoco Plus purchases and restorations are described in the Service and Privacy Policy. Successfully completed external AI analysis outside the EEA consumes the displayed credit amount. The Company may adjust entitlements following Apple refund or revocation notices.

If Apple asks for consumption information during a refund review, the Company may provide information about the relevant purchase, usage, delivery and other purchase-related matters needed for the review, as detailed in the Privacy Policy. This data does not contain photos, image features, health records, notes or AI observations. Users may withdraw future provision of refund-consumption data by contacting the Company, without affecting earlier processing.

Article 6 — User Data and authority

Rights in User Data remain with the user or relevant rightsholder. Users must have all rights, consent and authority necessary to record, send or share User Data, including data about another person, and must not infringe privacy, image, copyright or other rights. The Company handles User Data only as necessary to provide, secure and maintain the Service as described in the Privacy Policy.

Article 7 — Storage, backup and deletion

User Data is generally stored on the device. If Family Sharing is enabled, it is also stored in CloudKit and synchronized to selected participants. In-app camera photos are not added to the iOS Photos library or iCloud Photos unless separately exported.

Photos and other app-container data are eligible for standard iCloud or Finder device backup. This is different from iCloud Photos. Deleting app data, removing the app or ending Family Sharing does not delete earlier device backups, CloudKit data, copies on another participant’s device or separately exported copies. Restoring an earlier backup may restore previously deleted data.

“Delete app data on this device” covers local records, photos, local image features and unsent contribution data. It does not individually delete already-received contributed features because the Company does not retain a contributor mapping.

Family Sharing is optional. Invited participants may view shared profiles, records and photos. Kenoco does not use Apple in-app-purchase Family Sharing for Plus. When the purchaser enables Kenoco Family Sharing, only the minimum information necessary to reflect the Plus entitlement verified by the purchaser’s device is shared through CloudKit; transaction identifiers and purchase proof are not stored there. Details are provided in the Privacy Policy. Users are responsible for selecting participants, protecting invitation links and having authority to share Recorded Person information. Availability and synchronization depend on Apple ID, iCloud, CloudKit, networks and Apple specifications and may not be immediate or complete.

Article 9 — Image analysis, optional contribution and health notice

The Service generates Image Features on the device to provide image-classification suggestions and on-device improvements. Only in the Japan App Store storefront, and only after separate opt-in consent, the Company may collect Contributed Feature Data from records newly saved after consent. Earlier records are not backfilled.

The contribution does not contain the original image, information that directly identifies the Recorded Person, or information used to persistently identify the user or device. The specific data fields and handling are described in the Privacy Policy. Turning contribution off stops future transfers and deletes unsent queued data. Raw contributed samples are deleted within 12 months after receipt. Because no contributor mapping is retained, individual search, access or deletion after receipt is not possible. Non-linkable statistics, reference data or trained models may remain.

External AI Image Analysis is not offered in the EEA. Where offered, it is optional and sends the selected image and related information necessary for analysis only when the user has enabled the feature and manually requests analysis. The specific data fields and handling are described in the Privacy Policy. Users must have authority to send information about another person.

All AI outputs and suggestions are reference information for observation and record keeping. They are not medical examination, diagnosis, treatment, advice or emergency response and do not replace a healthcare professional. Outputs may be inaccurate or incomplete. Users must not rely on them alone for health decisions and should promptly contact an appropriate healthcare or emergency service when concerned.

Article 10 — Prohibited conduct

Users must not violate law or third-party rights; record or share another person’s information without authority; store illegal or exploitative content; use the Service for harassment, surveillance, discrimination or fraud; overload or attack systems; bypass authentication, security or credit limits; reverse engineer except where law permits; present AI output as medically validated; or use the Service in another unauthorized commercial or medical service.

Article 11 — Suspension

The Company may suspend all or part of the Service for maintenance, security, overload, disasters, provider outages or other reasonable operational needs. Liability is not excluded where mandatory law or the Company’s intentional misconduct or gross negligence requires otherwise.

Article 12 — Intellectual property

Intellectual property in the Service, website, software, design and Company-provided content belongs to the Company or its licensors. Users receive only a personal, non-commercial right to use the Service under these Terms. Rights in User Data remain governed by Article 6.

Article 13 — Restriction and termination

The Company may restrict external AI access or use of the Service for breach, abuse, security threats or other reasonable grounds. A user ending use should delete device data, end Family Sharing and manage CloudKit or backups as appropriate. Data handling after termination follows the Privacy Policy and provider terms.

Article 14 — Changes or discontinuation

The Company may add, change or discontinue features where consistent with the purpose of the Service, after considering the need for the change, the reasonableness of its content and its impact on users. It will give reasonable advance notice of full discontinuation unless urgent circumstances prevent it. Provider, legal or security changes may require immediate feature changes.

Article 15 — Disclaimers and liability

The Company does not guarantee fitness, accuracy, completeness, continuity, security, error-free operation, synchronization, restoration or deletion. AI results are not guaranteed to be medically accurate. Users should keep other copies of important information when appropriate. Liability limitations do not apply where prohibited by law or for intentional misconduct or gross negligence. Where legally permitted, liability is limited to ordinary and direct loss and the greater of fees paid during the preceding 12 months or JPY 10,000.

Article 16 — Privacy

The Company handles user information under the Kenoco Privacy Policy.

Article 17 — Changes to these Terms

The Company may amend these Terms under applicable law and will announce the revised terms and effective date in the Service or on its website. Consent will be obtained where legally required for a material change.

Article 18 — Notices and contact

Company notices may be delivered in the Service or on the website. Users may contact the Company through the support form in the Service or on the website.

Article 19 — Assignment and severability

Users may not transfer their contractual position without prior written consent. The Company may transfer the Service and associated rights, obligations and information in a business transfer subject to applicable law and the Privacy Policy. Invalid provisions are severed without affecting the remainder.

Article 20 — Governing law, jurisdiction and language

These Terms are governed by Japanese law. Unless mandatory law provides otherwise, the Tokyo District Court has exclusive first-instance jurisdiction. The Japanese version is the original and this English version is a translation. Mandatory consumer or privacy law in the user’s region prevails where applicable.

Established: July 12, 2026 Updated: July 14, 2026 Updated: July 15, 2026